ISA CTEEP’s business strategy considers the opportunities, impacts, and economic, environmental and social risks of its activities. The Company’s vision of sustainability essentially involves ethical conduct and commitment to its stakeholders – employees, customers, shareholders, suppliers, the government, and society. One of the results of this approach is the balance between profitability and operational efficiency, and the development of society in which ISA CTEEP operates, as shown in the illustration below.

As part of its business strategy, ISA CTEEP has a model of Corporate Social Responsibility that translates into commitments to different stakeholders:

Society

This generates value from relevant issues for the company, aligning expectations with commitments based on the respect and promotion of human rights, and general interest demands.

Employees

Valuing the contribution to the Organization, based on clear and respectful working relationships that create an environment of trust and integral development of labor and social aspects.

State

To respect and promote the Rule of Law, and contribute to building an environment favorable for the rendering of services by promoting transparent and clear rules.

Suppliers

Develop transparent and impartial delivery processes that add value to the supply chain and are based on cost-benefits, efficiency, and competitiveness.

Shareholders and Investors

Promote profitable growth and value creation, maintaining good governance practices that ensure the sustainability of the Company.

Customers

Provide quality services at competitive prices, oriented towards customer satisfaction and long-term relationships.

The Company has defined paths to forge with each of its different stakeholders, in order to achieve the sustainability goals set for 2020. These include:

Human Rights

Promoting ethical, transparent, constructive and respectful relations, relying on channels that provide information, and assuring opportunities for dialog with its stakeholders.

Eco-efficiency

Incorporating the concept of eco-efficiency and minimizing environmental risks and impacts, especially on biodiversity.

Regional development

Being committed to regional development and capacity-building in the communities where the company operates.

Human resources

Contributing toward the development of human talent, to achieve the goals outlined in an environment of collaboration and worker satisfaction.

Supplier management

Promoting proper care for human rights and labor rights of third parties, as well as compliance with social and environmental commitments.

Government relations

Having permanent relations with government institutions, so that public policies assure that services are developed within a framework of efficiency and healthy competition.

Updated on July 6, 2016.