ISA CTEEP has a set of corporate policies that guide its operations and its employees in its relationships with different stakeholders.

Environmental Policy

Assures alignment of processes and resources in the commitment to responsible environmental management and sustainable development.

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Communication Policy

Aligns the focus of the Company’s strategic communication in constructing the corporate identity and preserving our business reputation; enables the interaction with different stakeholders and strengthens the institutional image.

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Control Policy

Outlines the principles that assure the effective and efficient functioning of the control systems of ISA and its companies to achieve organizational goals.

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Asset Management Policy

Provides an integrated view on asset management, prioritizing criteria such as risk, cost optimization and performance to achieve its best performance in a sustainable way.

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Human Management Policy

Steers the actions of integral development of people in many aspects – such as a human, professional and social – forming an identity aligned with the Group’s strategic direction.

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Full Risk Management Policy

Establishes control for continuous assessment of exposure to the risks the Company is subject to, in order to protect it in its corporate integrity, prevent negative impacts and assure business efficiency.

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Knowledge and Information Policy

Guides the activities of the Group’s companies under criteria for use of their information and knowledge, considered as strategic assets to be preserved, protected and managed.

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Occupational health and safety policy

Aims to protect, preserve and provide improvements to the health and safety of employees, promoting their well-being.

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Service Policy

Encourages the offer of high-quality services and long-term relationships with the Company’s customers.

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Social Policy

Guides the Company’s relationships with social groups, according to their activities and services, as a demonstration of its commitment to sustainability.

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Procurement Policy

Directs the relationship with suppliers so as to guarantee that procurement needs are met and assure the best technical and economic results.

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Also visit the ISA's anti-fraud code, which establishes guidelines for the detection, prevention, investigation and response to fraud.

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Updated on July 6, 2016.